1.0 DEFINITIONS 1.1 The Company means Party Princess Limited and any brands such as Party Crew ® owned and operated by Party Princess Ltd. 1.2 The Purchaser means any person, firm, company or organisation who is trading with the Company. 1.3 Goods mean the article(s) which the Purchaser buys or agrees to buy from the Company. 2.0 ACCEPTANCE 2.1 All orders are accepted subject to these Terms and Conditions of Trade unless otherwise specified and agreed in writing by the Company. 2.2 The Company has a policy of continuous product development and therefore reserves the right to alter specifications and designs without notice. 2.3 All goods ordered must be in the original quantity as specified in/on the catalogue/website. 2.4 The Company reserves the right to cancel orders for items unavailable or sold out and refund by credit note which may be redeemed for other goods or a refund. 3.0 PRICE 3.1 The price of the goods shall be the price currently being charged by the Company at the date of despatch of the goods, plus delivery charges. 3.2 The Company reserves the right , on or at any time after the acceptance of an order, to charge the Purchaser the relevant delivery charge, or any outstanding proportion thereof, prevailing at the time of despatch of the goods, where the Purchaser has not paid the relevant delivery charge for that order. 3.3 All prices are inclusive of VAT, at the applicable rate (except for overseas orders, details upon request). The Company reserves the right to increase prices if the standard VAT rate should increase. 4.0 TERMS OF PAYMENT 4.1 Payment must be made with order. 4.2 The Company reserves the right to refuse any order or credit account application from the Purchaser at its discretion. 4.3 The Company reserves the right to charge an administration fee, details of which are available upon request for processing dishonoured cheque and/or credit card payments, and this fee will be charged to the Purchaser together with any collection costs/legal fees incurred in obtaining payment. 5.0 OWNERSHIP OF GOODS 5.1 Ownership and title of any goods supplied remains with the Company until such time as the Company has received payment in cleared funds from the Purchaser of all sums of money outstanding. 6.0 DELIVERY 6.1 All delivery times quoted are intended as a guide only. Whilst the Company will take all reasonable steps to ensure that estimated delivery times are met, the Company will not accept any liability whatsoever for delays caused by events beyond our control whether from carriers or suppliers or for any consequential loss of profit as a result. 6.2 Unless otherwise required, the Company may hold any
order(s) where an item is out of stock until all items on that order(s) are available. 7.0 SPECIFICATIONS 7.1 All possible care has been taken to ensure that every item shown in/on the Company's catalogue/web site is accurately described. All sizes quoted in/on the catalogue/web site are approximate. 7.2 The Company makes every effort to supply goods as illustrated, but items may be subject to deletion or substitution as and when necessary at the discretion of the Company. 7.3 The Company reserves the right to offer an alternative free gift of an equivalent value in the event that the advertised item is no longer available. Qualification for Free Gift is based on order value excluding p&p/carriage charges. 8.0 GENERAL DELIVERY INFORMATION AVAILABLE UNDER ‘DELIVERIES' ON THIS WEBSITE. 9.0 RETURN OF GOODS 9.1 The Purchaser must inform the Company of any defective/unsuitable goods by email or telephone within 3 days of receipt. Goods returned for refund or credit must be received by the Company in perfect saleable condition and in their original, undamaged packaging and in the original quantity as specified in/on the catalogue/website, within 7 days of receipt. The Company will consider the overall condition of the goods being returned when making a refund and reserves the right to withhold a percentage of the refund value of returned goods if they are not in suitable condition for resale at their original catalogue price. The Company will not be liable for any carriage or costs incurred in returning goods unless they are defective or have been sent in error. 9.2 The Company makes every effort to process refunds as quickly as possible but refunds may take up to 21 days. No liability is accepted by the Company for any costs or charges incurred by the Purchaser which may arise due to a delay in processing a refund. 9.3 The Company recommends that the Purchaser obtains/retains proof of despatch/postage for any goods returned in the case of goods lost in transit. 10.0 CLAIMS 10.1 Claims for shortage(s) or damage must be made in writing or by e-mail and received by the Company within 7 days of delivery of the goods. Although every effort will be made by the Company to rectify shortage(s) or damaged goods we do not accept any responsibility for consequential loss of profit. 10.2 Notwithstanding any other provision contained in these Terms and Conditions the Company shall have no liability whatsoever whether in contract, tort (including negligence) or otherwise for any incidental , special , indirect or consequential loss or damage including but not limited to loss of income , loss of profits or loss of opportunity, arising out of or in connection with the performance of its obligations under these Terms and Conditions , including such damages as may be reasonably foreseeable at the date hereof. 10.3 No liability is accepted for any loss or damage, however caused, resulting from the use of our products, whether for injury, profit or date loss. Every reasonable care is taken to ensure that products are suitable for the use intended and described accordingly. 11.0 GENERAL 11.1 Any information or data supplied in leaflets, inserts, party plans or customer information sheets is meant as a guide only. Verbally, written or otherwise. 11.2 The GOVERNING LAW is that of England and Wales.
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